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If you have questions about Payware or Freeware Items from our site then please feel free to contact us in one or more of the following ways:

Contact Form
Email:  sales(at)rrmods.com
RRMods Forums

Please note that any contact via Email is prefered, and we will try to return all messages within 24-48 hours.  You can also try and contact us with one of our many other areas such as, Facebook or Twitter and again the RRMods Forums

trinity_5161cf_csxt_ph2If you are missing any dependencies this is most likely a issue with the install in CDP.  Maybe not all of the files installed, so please try again and just skip any file that needs to be replaced.  Once you have done this and you notice you are still missing dependencies, then please click here to view our Dependencies page.

If you have any other questions you can always post in our RRMods Forums.

cn2_noname_signv2If you have paid for your order and have not received a confirmation email then please be sure to check your spam box.  Many times this is the case with receiving email as we may send out a lot of emails with some providers they may get marked as spam.  If you have checked your spam and you still have not recieved your email then please contact us by the Contact Form or via email to sales@rrmods.com

If you have any other questions you can always post in our RRMods Forums in the category “Website Issues”.

ub2_noname_yellow_signv2All of our content such as the Payware Locomotives, Payware Rolling Stock, Freeware Locomotives, Freeware Rolling Stock, and Scenery Items are for Auran Trainz.  There are multiple versions of Trainz with the newest being TANE, and then TS12 and TS09 as well as many versions before.  We currently have support for TS09 and TS12 with some support for TANE.  Please note that not all of our content is supported with TANE.

If you have any questions at all please feel free to reach out to us on our Contact-Us Page, RRMods Forums, Facebook, or Twitter.

drgw-fp-side_1000x750Your downloads will appear in the “View Downloads” tab in the Account area.  You can click on My Account at the top or click here to get to your account page.  Once you are here you will see your Available Downloads, if your items are not showing up right away please please try and refresh your browser or log out of the site and back in, and if you still do not see your purchased items please send us a email at sales@rrmods.com.

You can also make a post on our forums in the support section.  Doing this will give multiple RRMods Staff the ability to help you out with any questions or situation that may arise.

 

dh01If you have lost/delete your files from your computer then you will need to log back into the site and re-download your files from your “My Account” area.  If you have lost your files and do not see them in your “View Downloads” area in your account area then please contact us via email sales(at)rrmods.com and give us your order number* so we can verify your downloads.

If you have any other questions you can always post in our RRMods Forums in the category “Website Issues”.

sd402-acx01Yes I would love to have a custom engine re-skin?  That’s great, we can do that for you!  Please send a email with as much detail as possible to request a new skin.  These re-skins will cost approximately $40.00.  If you want to make any changes to the model this will then cause the price to vary.  If you have any questions at all about this please feel free to send a email to sales@rrmods.com.

If you have generic questions about this then you can post in our RRMods Forums.

sp-gp38-2-01Yes we will.  We can setup a charge and bill you for the cost of the shipping.  Once we  have received payment then we can send out the CD to your address that you verify to us.

 

If you have any other questions you can always post in our RRMods Forums in the category “Website Issues”.

 

grs01Please make sure you try the download again on your normal browser.  It is recommend that you try and use FireFox if you are having issues as it has a built in download manager.  If you are still having issues you can try a 3rd party download manager.  We do not recommend a download manager nor take any responsibility from you downloading one and using it as many of them may contain a virus.  Last resort would be sending you have CD with your files on it.  Please contact us via email at sales@rrmods.com and request a CD also see the FAQ (I have slow or limited internet speeds, can you ship my order?) for more information about the price on shipping.

If you have any other questions you can always post in our RRMods Forums in the category “Website Issues”.